Maintenance & Repairs

Some frequently asked questions

  • Where can I locate my water stop tap?

    • This is usually in the kitchen, under the sink. However, if you cannot find your stop tap, please contact us.

 

  • How do I go about fixing minor cosmetic details?

    • For example the Mastic seals around the bath need periodic replacing. These minor issues can be easily fixed with solutions and advice from any good DIY store. If, however, you think the issue needs our attention, you are more than welcome to contact us.

 

  • What do I do if there’s an issue with an appliance? 

    • It’s important you completed your warranty documents for each appliance, and returned to the relevant manufacturer for the warranty to be valid.

 

  • Why am I noticing condensation? 

    • Bricks, plaster, wood and concrete – they all contain various amounts of water, which will dry out at different rates depending on many factors. Having good air circulation is very helpful in this “drying out” stage of your new home. Keeping your window air vents open, opening windows whenever you can, and keeping your sofa a little away from the wall can all help.

 

  • How do I set my central heating?

    • Please refer to the operating instructions and maintenance guidance in the manufactures literature when moving in.

 

  • How do I set my alarm?

    • For information on operating your security alarm, you should first check the operating instructions in your supplier manual, or you can reference your New Home Pack for a quick guide which was given to you when you reserved.

 

  • How do I test my smoke alarm?

    • Just press the “test” button to ensure that they continue to work properly. Manufacturers instructions will give you important information and advice which should always be followed.

 

  • Should I water my lawn?

    • Like any living plant, your lawn needs water to live. At first it’s important to give your new lawn some time to settle and try to avoid treading on it for the first week or so after moving in. You will also find a care guide in your hand over pack for the full guidance on taking care of your garden.

 

  • What are the white marks on the outside of my house?

    • It’s the result of the new homes drying out process. The white deposits are natural salts coming out of the building materials. They will eventually disappear, but if you want, you can brush it away in the areas you can reach.

 

  • I have seen some cracks in my plaster, what is this?

    • Plaster can take several months to dry out fully, and as it does, it shrinks which can result in small cracks appearing. This usually happens when ceilings meet walls. This is quite normal, so theres no need to worry. We will happily deal with any cracks that exceed the standards laid down by the NHBC guide lines (which can be found on the NHBC website).

 

  • Who’s responsible for servicing my boiler?

    • You are responsible for arranging the servicing of your own boiler annually (to be done by a Gas Safe registered firm / engineer) – with the first service due 12 months after occupation in order to keep your boiler working efficiently.